Friday, August 27, 2010

FAQ's

Q- Do you have a physical store?
A- At present, we are an online store only.

Q- How quickly is my order arrived?
A- By Poslaju courier usually takes 1-3working days depends on your location. 

Q- What menthod do you use for shipping?
A- Shipping via Poslaju Courier.

Q- What are your shipping rates?
A- WM(RM7) / EM(RM9)- 1-2pcs
      Additional charges of RM 1 (WM), RM2 (EM) for every subsequent 250gms

Q- Can i return my order if i don't like it for any reason?.
A- No.All the item(s) are not returnable or exchangeable. Each and every single item will be ensured in good condition before posting out.

Q- May i reserve the item(s)?
A- Yes. You can book your item by email. We keep your booking item for 2days only.
Deposit 50% is required for booking purpose and deposit will not be refunded if booking cancelled.

Q- Out of stock items?
A- All the sold out item(s) will be deleted to avoid confusion.


Q- Still have questions?
A- Please email us for any enquiry.
     nong.empire@gmail.com



Terms & Condition

1) Items are based on first come first serve basis as usual.

2) Priority will be given to the buyers who can make fast payment.

3) Only SERIOUS BUYERs will be attended. Backout buyer without notice will be blacklisted and not allowed to make any reservations in the future.

4) Item(s) sold is/are not returnable and non exchangeable. Each and every single item will be ensured in good condition before posting out.

5) Items shown might be slightly different in terms of color due your screen setting etc or lighting during photography.

6) Price offered are fixed.

7) Postage cost exclude unless otherwise stated.

8) Deposit 50% is required for booking purpose and deposit will not be refunded if booking canceled.

9) Reservation only valid for 2days, if no payment make then we will cancel the order and open for sale without further noticed.

10) Payment must be made in 24hours after receiving quotation from us.

11) Item(s) will delivered upon payment clearance.

12) We are not responsible for any lost or damage incurred during shipping.

13) No cancellation once u have confirmed.

14) We will provide the tracking number for your reference.





- For enquiry:
   Nong.empire@gmail.com




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